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Here we will show you how to retrieve your email using your computer or smartphone. The information below is based on common devices and software. Some of the information will pass from program to program, but for unique scenarios, you may need to call.


Direct Webmail Login:

You can log into your email from any computer that is connected to the internet to check your email. Remember to use your entire email address and password when logging in. To log into your email account, open a browser and simply type in your domain name followed by "/webmail"

Example: http://YOURDOMAINNAME.COM/webmail


For Specific Instructions, Select Your Device / Software Here:


  • Apple iOS
  • Android
  • Windows Phone
  • Mac OSX
  • Outlook
  • Thunderbird

Set Up Email On Apple iOS:

The instructions below will walk you through the process of setting up an email account on your iOS device, such as iPhone or iPad.

To configure an iOS device, such as the iPhone or iPad, to work with your 5443 Media e-mail account, follow these steps:

  1. On the home screen, tap Settings, and then tap Mail, Contacts, Calendars.
  2. Tap Add account.
  3. Scroll to the end of the list, and then tap Other.
  4. Under Mail, tap Add Mail Account.
  5. In the Name text box, type the display name that you want to appear on messages you send.
  6. In the Email text box, type the e-mail address of the account that you created in cPanel .
  7. In the Password text box, type the password for the e-mail account that you created in cPanel.
  8. In the Description text box, type a description for the account.
  9. Tap Next.
  10. Select the type of incoming mail server that you want to use:
    • If you want to use IMAP, tap IMAP.
    • If you want to use POP, tap POP.
  11. Under Incoming Mail Server, in the Host Name text box, type mail.example.com, where example.com represents your domain name.

  12. In the User Name text box, type the e-mail address of the account that you created in cPanel.
  13. In the Password text box, type the password for the e-mail account that you created in cPanel.
  14. Under Outgoing Mail Server, type the same values that you used for the incoming mail server in steps 11 to 13.

  15. Although iOS lists the outgoing mail server's User Name and Password values as Optional, they are not optional. If you do not specify your username and password for the outgoing mail server, you will be unable to send messages.
  16. Tap Next. iOS verifies the mail server settings. This process can take several minutes.
  17. Confirm that Mail is set to ON, and then tap Save. iOS adds the account.
  18. On the home screen, tap Mail. iOS downloads the messages in the account.

Configuring iOS to delete messages when using IMAP

If you set up iOS to access an e-mail account using IMAP, you receive the following error message when you try to delete an e-mail message:

Unable to Move Message
The message could not be moved to the mailbox Trash.

Although the e-mail message does not appear in the iOS inbox, it is still on the mail server. (You can verify this yourself by checking the e-mail account in Webmail or another client application.)

To resolve this problem, follow these steps on the iOS device:

  1. On the home screen, tap Settings, and then tap Mail, Contacts, Calendars.
  2. Under Accounts, tap the account that you want to modify.
  3. Under IMAP, tap the account name.
  4. Scroll to the bottom of the page, and then tap Advanced.
  5. Under Mailbox Behaviors, tap Deleted Mailbox.
  6. Under On the Server, tap Trash.
  7. On the top menu bar, tap Advanced, tap Account, and then tap Done. Any messages that you delete on iOS are now also deleted on the mail server.


Set Up Email On Android Devices:

The instructions below will walk you through the process of setting up an email account on your Android Phone or Tablet.

To configure an Android device to work with your 5443 Media e-mail account, follow these steps:

  1. Tap Applications, and then tap Email.
  2. If you have set up an e-mail account on the device before, press Menu, tap Accounts, press Menu, and then tap Add account.
  3. In the Email address text box, type the e-mail address of the account that you created in cPanel.
  4. In the Password text box, type the password for the e-mail account that you created in cPanel.
  5. Tap Manual setup.
  6. For the account type, tap POP3 or IMAP. The Incoming server settings page appears.
  7. In the Username text box, type the e-mail address of the account that you created in cPanel.
  8. In the Password text box, type the password for the e-mail account that you created in cPanel.
  9. In the Server text box, type your domain name for your account.
  10. In the Security type list box, select SSL.
  11. In the Port text box, type the correct port for the protocol you are using:
    • If you are using IMAP, type 993.
    • If you are using POP3, type 995.
  12. If you are using IMAP, in the IMAP path prefix text box, type INBOX.
  13. If you are using POP3, in the Delete email from server list box, select Never to keep messages on the server when you delete them in the inbox. Alternatively, to remove messages from the server when you delete them in the inbox, select When I delete from Inbox.
  14. Tap Next. Android verifies the settings, and then the Outgoing server settings page appears.
  15. In the SMTP server text box, type your domain name for your account.

  16. In the Security type list box, select SSL.
  17. In the Port text box, type 465.
  18. Select the Require sign-in check box.
  19. In the Username text box, type the e-mail address of the account that you created in cPanel.
  20. In the Password text box, type the password for the e-mail account that you created in cPanel.
  21. Tap Next. Android verifies the settings, and then the Account options page appears.
  22. In the Email checking frequency list box, select how often you want Android to check the account for new messages.
  23. To set this account as the default account for sending e-mail from the device, select the Send email from this account by default check box.
  24. To receive notifications when there are new messages in the account, select the Notify me when email arrives check box.
  25. Tap Next.
  26. In the Give this account a name text box, type a description for the account, such as your domain name. The description can be whatever you want.
  27. In the Your name text box, type the name that you want recipients to see on messages you send.
  28. Tap Done. Android downloads the messages for the account.


Set Up Email On Windows Phone:

The instructions below will walk you through the process of setting up an email account on your Windows Phone.

To configure your Windows Phone to work with your 5443 Media e-mail account, follow these steps:

  1. On the Start screen, flick left to the App list.
  2. Scroll down, and then tap Settings.
  3. Tap email + accounts.
  4. Tap add an account.
  5. Scroll down, and then tap advanced setup.
  6. In the Email address text box, type the e-mail address of the account that you created in cPanel.
  7. In the Password text box, type the password for the e-mail account that you created in cPanel.
  8. Tap next, and then tap Internet email.
  9. In the Account name text box, type a descriptive name for the account, such as your domain name. The name can be whatever you want.
  10. In the Your name text box, type the name that you want recipients to see on messages you send.
  11. In the Incoming email server text box, type your domain name for your account.
  12. In the Account type list box, select POP3 or IMAP4.
  13. In the User name text box, type the e-mail address of the account that you created in cPanel.
  14. The Password text box should already contain the password you typed in step 7. If it does not, retype the password for the e-mail account that you created in cPanel.
  15. In the Outgoing (SMTP) email server text box, type your domain name for your account.
  16. Confirm that the Outgoing server requires authentication check box is selected.
  17. Confirm that the Use the same user name and password for sending email check box is selected.
  18. Tap advanced settings.
  19. Select the Require SSL for incoming email check box.
  20. Select the Require SSL for outgoing email check box.
  21. In the Download email from list box, select how many messages you want to download.
  22. Tap sign in. Windows Phone logs in and downloads the messages for the account.
  23. On the Start screen, tap the mail tile that displays the account name you specified in step 9. The inbox for the account appears.


Set Up Email On Mac OS X:

The instructions below will walk you through the process of setting up an email account on your Mac OS X.

To configure an Apple Mail to work with your 5443 Media e-mail account, follow these steps:

  1. Start Mail.
  2. On the Mail menu, click Preferences.
  3. Click the Accounts tab.
  4. Click the + icon.
  5. Under Choose a mail account to add, click Add Other Mail Account, and then click "Continue." The Add Account page appears.
  6. In the Full Name text box, type the name that you want to appear on messages you send.
  7. In the Email Address text box, type the e-mail address of the account you created in cPanel.
  8. In the Password text box, type the password for the e-mail account you created in cPanel.
  9. Click "Continue." After Mail locates the mail servers, the Incoming Mail Server page appears.
  10. In the Account Type list box, select the type of incoming mail server that you want to use:
    • If you want to use POP, select POP.
    • If you want to use IMAP, select IMAP.
  11. In the Description text box, type a description for the server. The description can be whatever you want.
  12. In the Incoming Mail Server text box, use mail.example.com - Replace example.com with your site's domain name.

  13. In the User Name text box, type the full e-mail address for the account.
  14. In the Password text box, type the password for the e-mail account you created in cPanel.
  15. Click "Continue." The Outgoing Mail Server page appears.
  16. In the Description text box, type a description for the server. The description can be whatever you want.
  17. In the Outgoing Mail Server text box, use mail.example.com - Replace example.com with your site's domain name.

  18. If you want Mail to use any available configured SMTP server, clear the Use only this server check box. Otherwise, select the check box to ensure that Mail only uses your domain name server for SMTP for this account.
  19. Select the Use Authentication check box.
  20. In the User Name text box, type the full e-mail address for the account.

  21. In the Password text box, type the password for the e-mail account you created in cPanel.
  22. Click Continue. Mail checks the connection to the server, and then the Account Summary page appears.
  23. Review the settings, select the Take account online check box, and then click Create. Mail accesses the account and downloads any messages.


Set Up Email In Outlook:

The instructions below will walk you through the process of setting up an email account in Outlook.

To configure Outlook to work with your 5443 Media e-mail account, follow these steps:

  1. Start Outlook.
  2. On the File menu, click Info. The Account Information page appears.
  3. Click Add Account. The Add New Account dialog box appears.
  4. Select Manually configure server settings or additional server types, and then click Next.
  5. Select Internet E-mail, and then click Next.
  6. Under User Information, in the Your Name text box, type the name that you want to appear on messages you send.
  7. In the E-mail Address text box, type the e-mail address of the account you created in cPanel.
  8. Under Server Information, in the Account Type list box, select the type of incoming mail server that you want to use:
    • If you want to use POP, select POP3.
    • If you want to use IMAP, select IMAP.
  9. In the Incoming mail server text box, type either mail.example.com, where example.com represents your domain name.

  10. In the Outgoing mail server (SMTP) text box, type either mail.example.com, where example.com represents your domain name.
  11. Under Login Information, in the User Name text box, type the full e-mail address of the account you created in cPanel.
  12. In the Password text box, type the password for the e-mail account you created in cPanel.
  13. If you do not want to retype the account password every time you start Outlook, select the Remember password check box.

  14. Click More Settings.
  15. Click the Outgoing Server tab.
  16. Select the My outgoing server (SMTP) requires authentication check box.
  17. Select Use same settings as my incoming mail server.
  18. Click the Advanced tab. If you want to use a secure SSL connection to our mail servers (and we strongly recommend that you do), use the following settings:

    • If you are using POP for incoming mail, in the Incoming server (POP3) text box, type 995, and then select the This server requires an encrypted connection (SSL) check box.
    • If you are using IMAP for incoming mail, in the Incoming server (IMAP) text box, type 993, and then in the Use the following type of encrypted connection list box, select SSL.
    • In the Outgoing server (SMTP) text box, type 465, and then in the Use the following type of encrypted connection list box, select SSL.
  19. Click OK.
  20. In the Add New Account dialog box, confirm the Test Account Settings by clicking the Next button check box is selected, and then click Next. Outlook tests your incoming and outgoing mail settings. If the tests complete successfully, go to the next step. Otherwise, check the settings you provided in steps 6 to 18, and then try again.
  21. Click Close, and then click Finish. Outlook downloads any messages in the account.


Set Up Email In Thunderbird:

The instructions below will walk you through the process of setting up an email account in Thunderbird.

To configure Thunderbird to work with your 5443 Media e-mail account, follow these steps:

  1. Start Thunderbird.
  2. On the Tools menu, click Account Settings. The Account Settings dialog box appears.
  3. Click Account Actions, and then click Add Mail Account. The Mail Account Setup dialog box appears.
  4. In the Your name text box, type the name that you want to appear on messages you send.
  5. In the Email address text box, type the e-mail address of the account that you created in cPanel.
  6. In the Password text box, type the password for the e-mail account that you created in cPanel.
  7. If you do not want to retype the account password every time you start Thunderbird, select the Remember password check box.
  8. Click Continue. Thunderbird automatically detects the mail server settings for the account. If Thunderbird is unable to detect the settings, make sure that you typed the correct e-mail address in step 5.
  9. Click Done. Thunderbird verifies the password that you provided in step 6.
  10. To close the Account Settings dialog box, click OK.
  11. To retrieve messages from the account immediately, click Get Mail. Thunderbird downloads the messages for the account.